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Quick Guide

Welcome to the City of York Children's Social Care Procedures Manual.

This 'Quick Guide' contains information on how to use the manual.


  1. Display and Browser Options
  2. About this Manual
  3. Forms Library
  4. Amendments
  5. Planned Updates
  6. Terminology
  7. Glossary and National Contacts
  8. Register for Updates
  9. Copyright
  10. Printing and Retaining Copies

1. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

2. About this Manual

This manual contains the policies, procedures and guidance for City of York Children's Social Care. In this manual, the overarching Values and Principles are located in one Chapter, which users are recommended to familiarise themselves with before proceeding to the main body of the Manual.

3. Forms Library

The forms library (which can be accessed from the menu on the left hand side of the screen) contains forms, leaflets and documents is use for the purposes of conducting procedures contained in this manual.

4. Amendments

Where a chapter has been amended or is new, it is marked as such on the Contents list, and at the top of each chapter. Details of new and amended chapters are also summarised in the table below.

If you would like to register with us to receive automatic notifications of the updated manual please see Section 8, Register for Updates.

Click here to view details of updates made to this manual.

5. Planned Updates

This manual will be updated every 12 months. Delivery of the next updated version of the manual will be during May 2023.

6. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' this is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person' both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not
'Manager' means Team Manager, it also means YOT Team Manager
'Line Manager' means the first Line Manager of a team/service
'Parent' means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

7. Glossary and National Contacts

As the procedures may contain terms which readers are not familiar with, a glossary of definitions is available from the button on the left hand side of the screen.

This is a live online resource, containing key definitions for social care practitioners.

There is also a National Contacts resource which contains details of key national agencies and organisations likely to be relevant to users of the procedures.

Some procedures will have these key definitions highlighted in blue, this link will take you to the index of the online glossary.

8. Register for Updates

You can register with us to receive automatic notifications about manual updates. You will also receive information about the briefing papers we regularly publish. To register please click on the 'Register for Updates' button on the left of the screen and send us your details.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

9. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and City of York Children's Social Care.

10. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure